On your site, intranet or enterprise search engine, what happens if a search engine finds no match for the search terms?
Below the link are two different approaches, one slightly verbose and the other so terse as to be baffling. Look a them, look at yours, look at my page on good things to do with the no matches page, and see if there's something you can do better.
Readers: if you have any good or bad examples, or "before" and "after" screenshots, link me to them, please! I'll post the best ones, by which I mean both good helpful interfaces and really awful ones.
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vendors to change any product review or analysis. Current search vendor consulting client: LucidImagination; see also the list of vendor clients.
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Avi Rappoport of Search Tools Consulting can help you evaluate your search engine, whether it's on a site, portal, intranet, or Enerprise.
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